Terms and Conditions

Please read them carefully, and do not hesitate to ask any questions.

1. DEFINITIONS

a. “You” is the client, its employees and agents.

b. “I” “Me” and “My” is Craven Content.

2. QUOTATIONS AND PROPOSALS

a. All quotations and proposals are valid for 30 days from submission date.

b. All quotations include:

- Two rounds of revisions at no extra charge
- One round of professional proofreading at no extra charge

c. Additional charges, at an hourly rate of $100, will be charged for any additional revisions or proofreading outside of the proposal scope or quotation agreed upon.

d. This quotation does not include (unless specifically stated):

- Liaison with other agents such as graphic designers or website developers.
- Meetings outside of the initial creative brief.

3. DEPOSITS

a. A non-refundable deposit of 50% of the total amount quoted is required on approval of quotation, before work can commence.

b. Following the first month of any ongoing work, a deposit may no longer be required.

4. PAYMENT

a. Payment terms are 7 business days from the date of your invoice.

b. Full upfront payment is required for discounted packages and bundles.

c. Craven Content reserves the right to charge you interest on overdue accounts at a rate of 10% for the first 21 days overdue and 20% thereafter.

d. If Craven Content engages a third-party organisation to recover your debt, you are responsible for paying the additional costs involved, including any legal expenses.

e. If your project is urgent and requires a first-draft turnaround of less than 2 business days, then a rush loading of 25% will apply.

5. CHANGES IN SCOPE

a. Any major modifications to the original creative brief, during the course of execution will render the provided quotation invalid.

b. Additional fees/charges may be applied to cover time and expenses required to complete any new work.

c. The new quotation will need to be approved and revised deposit paid, before work can recommence.

6. TIMEFRAMES

a. I endeavour to deliver all work by the agreed deadline. However, should any circumstances beyond my control, such as illness or a family emergency occur, then this may prevent me from getting the work to you on time.

b. I will inform you within two business days, should there be any timeframe issues.

c. If I am unable to complete work, because I have not received the necessary information from you, I will continue the project at my next opportunity. This may affect the overall timeline.

d. Should the client decide to delay the project or withhold required information for projection completion for more than 90 days, due to uncertainty, indecision, or any other reason not related to illness or family emergency, then the project will be deemed closed and any final amount owing will be invoiced. The project can be reopened, following a new quotation and deposit payment.

7. COMMUNICATION

a. You are asked to nominate one primary contact for all revisions and contact throughout the project.

b. Should you not communicate with me for more than 30 days, the project will be deemed closed and any final amount owing will be invoiced.

8. 14-DAY GUARANTEE

a. To take advantage of the project momentum and make sure your final copy is exactly what you’re after, I offer a 14-day guarantee. Which means, that after sending through the first draft, you have up to 14 days to forward and discuss your revisions with me.

Within the 14-day period, I guarantee I will turn your revisions around as soon as possible so you can use the copy created for you and start getting the results you’ve been looking for. After this 14-day period, the copy is deemed approved and final payment must be made.

9. CONFIDENTIALITY

a. I will not disclose any information that you indicate as confidential.

b. You agree not to disclose any information about my pricing structure or project documents to others.

c. Craven Content reserves the right to use ‘the Client’ projects for her own promotional use, unless a Non-Disclosure Agreement precluding this has been signed by Craven Content.

d. Craven Content will approach ‘the Client’ for a testimonial after the project is completed to their satisfaction, although provision of the testimonial is not obligatory.

e. Craven Content reserves the right to refer to this project and your business name, and to use your logo and content for promotional or educational purposes unless discussed otherwise.

10. TERMINATION

a. ‘The Client’ may terminate the job at any time via email.

b. If ‘the Client’ terminates the job, Craven Content will invoice for the total stage in progress, at the minimum estimated fee.

c. Craven Content may terminate the job at any time via email.

d. If Craven Content terminates the job for any reason, Craven Content will not invoice the estimated fee.

11. COPYRIGHT

a. You gain full copyright and intellectual property rights for any work delivered by Craven Content when you complete the final payment.

b. Until final payment is received, Craven Content retains the intellectual property for all work delivered.

12. CLAIMS AND LIABILITIES

a. Craven Content endeavours to ensure that our work doesn’t infringe on any copyright or other rights of a third party.

b. We are not liable in any way for any direct, indirect, incidental, special or consequential losses or damages resulting from use of services including but not limited to: loss of data and other intangibles; costs or damages resulting from or related to any services purchased or obtained; resulting from unauthorised access to, or alteration of your transmissions or data.

c. You agree to indemnify and to hold us harmless against any and all claims, costs, and expenses, including solicitors’ fees, due to materials included in any work undertaken at your request.

d. All materials provided by you are assumed to be legal and accurate.

e. You are responsible for checking the factual accuracy of the content for this project.

f. I work very hard to ensure my work is free from errors, but I don’t offer an error free guarantee. Therefore, you are responsible for final approval.

g. Craven Content takes no responsibility for the material and how it is used once you have approved the final draft.

h. If you wish to make a claim about incorrect performance or breach of these Terms and Conditions you must send it, in writing, to Craven Content within three months of project delivery.

13. ENTIRE AGREEMENT

These Terms and Conditions constitute the entire agreement and understanding of the parties and supersede any previous agreement between the parties. A waiver of a breach of any of the provisions of this Agreement shall not be construed as a continuing waiver of other breaches of the same or other provisions. They shall be governed by Australian law, and the parties hereby agree to submit themselves to the exclusive jurisdiction of Australian Courts.

Any questions? Please do not hesitate to contact me.

sami@cravencontent.com.au